Returns & Refunds

We fix problems – we don’t play the blame game.

At Little Shop of Wonders, we believe in delight, not drama. If something’s gone wrong with your order, we’ll do everything we can to make it right – whether the fault lies with us, the courier, or a mischievous packaging pixie.

Below is our official Returns & Refunds Policy to help guide the process – but if you’re unsure, just reach out. We’re here to help.

Return timeframe

You can return any eligible item within 14 days of delivery. After that, we’ll try our best to assist, but we may not be able to offer a refund or exchange.

 What can be returned?

We accept returns for:

  • Items that arrived damaged, defective, or incorrect
  • Unused, unopened items in their original packaging

Unfortunately, we can’t accept returns on:

  • Custom or personalised products (unless faulty)
  • Sale items marked Final Sale
  • Gift cards or downloadable items

 Refunds

Once we’ve received and inspected your return, we’ll let you know whether the refund has been approved. If it is, your refund will be processed to your original payment method within 5–10 working days.

If your item isn’t eligible for a refund, but the problem was on our end, we’ll offer a fair alternative – such as a replacement or voucher – because we’re here to fix things.

Exchanges

If you’d prefer an exchange instead of a refund (for the same item or something else of equal value), we’re happy to help. Drop us a note, and we’ll guide you through the process.

Return delivery costs

  • If the error was ours, we’ll cover the return courier fee.
  • If you’re returning due to a change of heart or an oops on your side, you’ll be responsible for return shipping.

Our promise

Mistakes happen. What matters is how they’re handled – and we choose to handle them with empathy, speed, and a can-do attitude. If something’s off, talk to us first. We’re all about finding solutions.

How to start a return

Email us at helpme@littleshopofwonders.co.za with:

1. Your order number

2. A description of the issue

3. Include photos if possible

4. Whether you’d prefer a refund, replacement, or store credit

We’ll take it from there – no interrogation necessary.